Rm999 believes that great entertainment starts with healthy gaming habits. This page contains all the information, control tools, and support resources you need to keep your gaming experience in check and enjoyable.
Rm999 provides a range of gaming control tools to help you maintain a healthy balance between entertainment and everyday life.
Set the maximum deposit amount you can add to your rm999 account on a daily, weekly, or monthly basis. This limit takes effect immediately once set and cannot be increased right away.
Limit your gaming session duration on rm999. Once the set time limit is reached, the system will send a notification and your session will be ended automatically.
Set a maximum loss limit you can handle within a given period. Once this limit is reached, you will not be able to continue playing until the limit period resets.
Need a quick break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your rm999 account will be temporarily blocked from any gaming activity.
If you feel you need to stop entirely for an extended period, the self-exclusion option allows you to permanently close access to your rm999 account or block it for a set duration.
The rm999 support team is trained to assist users who need guidance on responsible gaming. Reach out to us at any time — we are ready to listen and help.
Log in to your rm999 account as usual.
Go to the Settings or Profile section of your account.
Choose the control tool that suits your needs.
Confirm your settings. Limits take effect immediately.
Important: Reduced deposit limits and loss limits take effect immediately. However, to increase a limit, a 24–72 hour waiting period applies to ensure the decision is made carefully and not impulsively.
Problem gambling develops gradually. Recognise the signs early before they become more serious.
You regularly wager money needed for daily essentials such as bills, food, or rent.
You continue playing while on a losing streak, hoping to win back what you have lost.
You hide how much time or money you spend on gaming from your loved ones.
You feel anxious, irritable, or uncomfortable when you cannot access the gaming platform.
You find yourself playing far longer than planned, or frequently playing late into the night.
Gaming is starting to significantly affect your work, relationships, or mental and physical health.
If you identify two or more of the signs above in yourself, we encourage you to speak with someone you trust or contact the rm999 support team for immediate guidance and assistance.
Answer the following questions honestly. If you answer "yes" to three or more, consider seeking help.
Have you ever wagered money that was meant for essential needs such as bill payments, food, or loan repayments?
Have you ever lied to family members or friends about how much time or money you have spent gaming?
Do you feel the need to keep increasing your wager amounts to get the same level of satisfaction?
Have you ever tried to stop gaming but failed, even after several attempts?
Do you play to escape stress, depression, or discomfort in your daily life?
Has your gaming activity ever affected your relationship with your partner, family, or friends?
Do you frequently think about gaming or plan your next session while doing other daily activities?
One thing rm999 always emphasizes to all users is this — online gaming is a form of entertainment, just like watching a movie or playing a video game. It is not a reliable source of income and should never be used as a way to solve financial problems.
When you approach gaming with the right mindset — playing for fun, setting reasonable limits, and stopping when those limits are reached — the experience stays enjoyable and in control. Problems usually arise when someone starts viewing gaming as a way to "win back" money they have lost.
Of all the control tools provided by rm999, the deposit limit is the simplest and most effective to use. It works straightforwardly — you set how much money you can deposit into your rm999 account per day, week, or month, and the system will automatically decline any deposit that exceeds that limit.
Many users who play responsibly use a monthly deposit limit as a way to ensure the amount spent on entertainment stays within their set budget. This is a smart financial habit, not a sign of weakness.
If you find that deposit limits or time limits are not sufficient, rm999 offers a self-exclusion option that allows you to block access to your account for an extended period. This is a courageous decision, and rm999 fully respects users who choose to use it.
During the self-exclusion period, rm999 will not allow you to log in or register a new account. This is rm999's genuine commitment to its users' wellbeing — not just a statement on paper.
If you or someone you know is experiencing issues related to gaming habits, the first and most important step is to talk about it openly — whether with a family member, a friend, or the rm999 support team. Reaching out early is far easier than waiting until the problem becomes more serious.
The rm999 support team is trained to handle conversations about responsible gaming with sensitivity and without judgment. We are here to help, not to penalise.
Contact the rm999 support team. We are available 24/7 and ready to help without judgment.