Privacy Policy RM999 –
Malaysia User Data Protection

1 Privacy Policy Introduction and Acceptance

This Privacy Policy is issued by rm999 and applies to all users who register, access, or use the rm999 platform at https://rm999.vu. By using the rm999 platform, you agree to the collection and use of your personal information as described in this document.

Rm999 is committed to protecting every user's privacy. We understand that trust in data security is the foundation of a strong relationship between a platform and its users. That is why we are fully transparent about how we handle your information.

This Privacy Policy may be updated from time to time. Any significant changes will be communicated to users via a notice on the rm999 platform. Continued use of the platform after such changes take effect constitutes acceptance of the latest version of this Privacy Policy.

2 Information We Collect

Rm999 collects various types of information from users for the purposes described in this policy. The information collected falls into two main categories:

Information You Provide Directly:

• Full name, date of birth, and gender
• Email address and mobile phone number
• IC or passport number (for KYC verification)
• Residential address
• Bank account or eWallet details for payment processing
• Account password (stored in encrypted form — not readable by rm999 staff)

Automatically Collected Information:

• Your device's IP address
• Device type, operating system, and web browser used
• Platform usage data — pages visited, browsing duration, and in-game interactions
• Cookie information and similar tracking technologies
• Transaction logs and wagering history within the platform

3 How We Use Your Information

Rm999 uses the information collected solely for the following purposes:

Rm999 does not use your information for any purpose other than those stated above without obtaining your consent first.

4 Sharing Information with Third Parties

Rm999 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where information may be shared with carefully selected third parties:

• Game Providers: Basic game information is shared with rm999's game providers such as Pragmatic Play and PG Soft for technical purposes only.
• Payment Processors: Required transaction information is shared with payment service providers such as FPX and eWallet providers to process your deposits and withdrawals.
• KYC Services: Identity verification information is shared with approved KYC service providers for compliance purposes.
• Legal Authorities: rm999 will disclose information if required by law, court order, or directive from a law enforcement agency.

All third parties working with rm999 are bound by strict confidentiality agreements and are prohibited from using user information for any purpose other than what is specified in those agreements.

5 Cookies and Tracking Technologies

Rm999 uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the rm999 website.

Types of cookies used by rm999:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users use the platform to help us improve our services.
• Functional Cookies: Remember your preferences such as language and display settings to provide a more personalized experience.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the rm999 platform.

6 Data Security and Protection

Rm999 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

Key security measures implemented by rm999 include:

• 256-bit SSL Encryption for all data communications between users and the rm999 servers
• Encrypted password using a one-way hashing algorithm — your password cannot be read in its original form by anyone
• Layered access controls — only authorised rm999 staff may access user data, and only for legitimate work purposes
• 24/7 System Monitoring to detect and respond to any security threats promptly
• Regular Data Backups to ensure service continuity and protection against data loss

While rm999 implements robust security measures, no system can be guaranteed 100% secure. We encourage users to also take precautions such as using strong passwords and never sharing login credentials with anyone.

7 Your Rights as a User

As an rm999 platform user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data held by rm999 about you.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you have the right to request that a correction be made.
• Right to Erasure: Under certain circumstances, you have the right to request that your personal data be deleted from rm999's systems, subject to applicable legal and compliance requirements.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Data Portability Right: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the rights above, please contact the rm999 customer support team. We will endeavour to process your request within a reasonable timeframe, typically within 30 business days.

8 Data Retention and Deletion

Rm999 retains users' personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as your account remains active, whichever is longer.

Below is a general guide to rm999's data retention periods:

• Active Account Data: Retained for as long as your account is active and for several years after account closure for compliance purposes.
• Financial Transaction Records: Retained for the period required by applicable financial regulations — typically a minimum of seven years.
• Communication Logs: Customer support communication records are retained for a limited period for service quality purposes.
• Marketing Data: Deleted when you withdraw consent or request that promotional communications cease.

Once the retention period ends, rm999 will securely delete or anonymize your data so it can no longer be associated with you.

9 Children's Privacy

The rm999 platform is strictly for adults aged 18 and above. rm999 does not knowingly collect any personal information from individuals under the age of 18.

If rm999 finds that personal information has been collected from a minor without proper age verification, we will take immediate steps to delete that information and close the account in question.

Parents and guardians who have reason to believe their child has registered with rm999 are encouraged to contact our support team immediately.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how rm999 handles your personal data, our customer support team is ready to assist.

You can reach rm999 via live chat on the platform or through the support email listed at the bottom of this website. Our team operates 24 hours a day, 7 days a week and communicates in Bahasa Melayu, Mandarin, and English.

Rm999 is committed to addressing any privacy-related enquiries seriously and within a reasonable timeframe. Your trust is our top priority.